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FAQ - How to order custom products


At Action, we know that every time you invest in promoting your business, you’re going to have questions. That’s why we’ve put together a comprehensive FAQ to help you create the perfect merchandise for your needs.

If you’re looking for art requirements or just a little more information about our production process, this page should cover many of the basic questions you’ll have before starting your order. We recommend all potential customers browse this guide before they order custom products to familiarize themselves with the ordering process. If you are working with a graphic designer, whether on your staff or contracted, we highly suggest sending them a link to this section so they can take note of our art requirements. With any kind of printing, investigating the art requirements can often save you time and money! And if you have a more specific question about how to order custom products, we’re happy to help you!

Don’t see what you need?
Please contact us so we can help you order custom products one-on-one.

What do you need from me to start my order?
  • The type of shirt you’d like to print on, sizes and quantity
  • Your artwork and where you’d like the design to printed on the shirt
  • Your due date
  • A 50% deposit before production and the remaining 50% before shipping or pick up
What happens once I put my order in?
  1. We send you a custom quote and a mock up with your artwork
  2. Any revisions to artwork or placement you may require
  3. Once you’ve approved your mock up, we separate your artwork and send it to our Production Department
  4. Your screens are created and inks are mixed
  5. The shirts arrive from the supplier to our shop and are counted
  6. We print your shirts, count them again, and pack them up!

Once we’ve received your artwork, we can give you a custom quote for your project. You can also use our quote generator to get a general idea of how much your merchandise will cost you if you use some of our most popular shirts.

The mock up you will receive with your quote will break down the number of ink colours you need and the size of your print. If you’d like to change an ink colour or the size of your print, you can! We’ll send you a revised mock up with any changes you’d like.

Once you’re happy with how your shirts will look, our graphic designer splits your image up to prepare it for going on a screen. When the screens are ready and the ink is mixed, all we need is your goods to arrive so we can print them!

What is your turn-around? How long will it take to get my merchandise?

Generally, it takes up to 10 business days to print your order from the day of approval. If you need your goods sooner, however, we can usually work something out. If you need your shirts immediately, rush charges will apply.

We deliver within Vancouver and use UPS and Canada Post to mail your goods to you. Shipping charges and times should be discussed with your sales person as they vary from order to order.

What types of printing can I do?
  • Screen printing
  • Sublimation
  • Direct-to-Garment digital printing
  • Embroidery

While we do offer sublimation and Direct-to-Garment digital printing, these methods are used very rarely. Sublimation can be a very expensive procedure and is not as environmentally friendly as screen printing. Direct-to-Garment digital printing may be able to print thousands of colours but it is also not cost effective for our customers and not as consistent as screen printing. In rare occasions, however, sublimation and Direct-to-Garment digital printing may be more desirable depending on your project.

When printing promotional products, the printing methods available vary from item to item.

How can I send my artwork?
  • E-mail
  • Dropbox
  • WeTransfer
  • In person on a USB Memory Stick

Really, any file transfer site will work just fine.
If your artwork is physical, we’re happy to scan in it!

What file format should my artwork be in?
  • Vector (.ai or .pdf)
  • Photoshop file (.psd) of 300 dpi at print size or larger
  • High resolution JPEG of 300 dpi at print size or larger

Vector artwork is always the best option for screen printing, especially for simple images like logos or text. If you don’t have access to vector artwork, a high resolution JPEG or Photoshop file would be excellent.

In some cases, particularly for logos, vector is truly the best option for printing. Our Art Department may decide to recreate your artwork as a vector image, which may have a small additional charge. In the end, we want you to have the best possible print you can!

If I have an idea, can you create the artwork?

We love collaborating with our customers on artwork! Our designer can help you create the perfect shirt graphic for your brand. Custom artwork is an additional cost, however, and in some cases can be quite costly depending on the time.

Additionally, our graphic designer is available to give you advice on how to better design your graphic for cost effective, yet awesome, t-shirts.

I’m working with a graphic designer. Can you speak directly to them?

Absolutely! If it’s easier for you, we’re more than happy to have our Art Department speak directly to the designer you’re working with.

What are my shipping options?

We regularly use UPS and Canada Post to ship our goods. Shipping cost and times vary from project to project, and your sales representative will help you choose the best option for your needs.

We deliver most of our local orders ourselves! You’re also welcome to come to our showroom and pick up your order!

How much is the deposit?

Screen printing orders have a mandatory 50% deposit, including tax.

What forms of payment does Action accept?

We accept credit card payments in person, online or over the phone. Cash or debit transactions can be performed in-store. Interac e-transfers and Paypal transactions are also acceptable.

What are promotional products?

Promotional products are exactly what they sound like – products for promoting your business. A lot of the work we do in promo products is for give-aways – businesses invest in branded merchandise to give as gifts to their customers or employees. If the product is useful or interesting, those people have to interact with your brand on a near daily basis!

Other customers sell their promo products, such as bands selling pins at a show, or a mountain climbing shop selling water bottles with their logo on it. We also deal with charitable organizations who will order ‘donation gifts’, a small gift given for set donation amounts.

Whether you choose to sell or give-away, promo products are a great way to make a lasting impression with your customer.

What kinds of promotional products does Action offer?

We offer literally thousands of different kinds of promotional products, from keychains and lanyards to coffee mugs, from umbrellas to beach balls… if you’ve seen a logo on it, chances are we can get it for you.

Take a look at our Promotional Products page to see our most popular suppliers.

How much do promotional products cost to produce?

As with all custom items, cost is almost entirely dependent on quantity. The large orders tend to cost far less per unit than smaller orders.

Like screen printing, some promotional products may have additional charges for multi-colour printing. It really depends on how many pieces you want, and how many colours you need to print.

Because every order is different, we encourage you to contact us today for your custom quote!

Call Us For Quote or Enquiries